Store Policy
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When buying goods or services on the internet, the consumer is entering a legally binding contract.
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Delivery information
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We pride ourselves on using reliable couriers for our deliveries, deliveries times are an indication and we aim to despatch good within 48 hours, if in the instance there is a delay we will keep you informed by e mail as to when to expect your order.
Customers should fully inspect the goods upon receipt
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Cancellation policy
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You have the right to cancel your order up to 14 calendar days from the receipt of goods.
You may loose your right to cancel if sealed goods have been opened after delivery and are unsuitable for return for hygiene reasons.
Buyers are responsible for the cost of the return of goods, lost items or packaging costs after the cancellation of the order.
Goods should be returned within 14 days from the date cancelled.Consumers will be refunded within 14 days of the receipt of the returned goods, or evidence has been received of their return, We withhold the right to refund until this evidence has been provided.
Cancellation form ( can this have a box outline, or a link box to it )
To Pellet Monsters, 8-10 Silver Street, Owston Ferry, North Lincolnshire, DN9 1RN
I/We (*) hereby give notice that I/We (*) cancel my/our contract of sale of the following goods (*) / for the supply of the following service (*),
Ordered on (*) / received on (*),
Name of consumer(S),
Address of consumer(S),
Signature of consumer(S) only if this form is notified on paper
Date
(*) delete as appropriate
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Faulty Goods
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We will cover the cost of returns for any faulty good received
Goods should be returned within 14 days from the receipt
The amount of money refunded can be reduced for goods which show evidence of use beyond handling necessary to see if they are as expected.
Customers will be refunded within 14 days of the receipt of faulty goods.
These terms and conditions do not effect the consumer statutary rights and are applicable to the UK law.